Managed Services
Experience reliable IT Managed Services in New Zealand with Citrus Consulting’s exceptional support
“Prevention is always better than cure.” This is exactly what you get in a proactive IT support model — Citrus proactive support prevents potential technical issues before they become a problem.
As part of the data management consulting service, Citrus will proactively take any necessary steps to maintain a highly available, secure, scalable, and manageable storage system that adapts to the changing environment.
Entry Level “Value Add” Support Services:
– NetApp Storage Monitoring (Monitoring through NetApp Unified Manager –Alerting)
– Log, track and maintain call/case status
– Monitoring the progress of cases
– Escalation procedure management
– Telephone Support
– Monthly
- Monthly Capacity/Risk/Health report
- Alarm and risk advice for remediation and mitigation.
– Quarterly
- Service management meeting as required. (Conference Call)
– General Services based on a predefined number of pre-purchased hours which can be used for:
- Addressing issues logged through the Citrus Online Customer Portal
- Additional planned service (config changes etc.)
- Fixes for issues not part of the replication services
– Respond to the call within the Response Time defined as per schedule 1
– 8 AM to 5 PM Mon – Fri Support.
Tier 3 Support Services consists of:
Tier 3 Support services are typically aimed at customers who have an experience IT team. However, they may still need a level of comfort that they can access, highly skilled resources regarding unusual issues or complex functions that are not standard activities. This service includes the following:
- 24/7 telephone support or coverage as agreed to
- NetApp Storage Monitoring (Monitoring through NetApp Unified Manager –Alerting)
- Log, track and maintain call/case status:
- Monitoring the progress of cases
- Escalation procedure management
- Telephone Support
- Monthly Capacity/Risk/Health Report
Enhanced Support Services consists of:
The activities that are defined below in that they are predictable, repeatable and are executed on a defined frequency, e.g. daily, weekly & monthly. Enhanced Service activities are provided to a company on a fixed price basis and invoiced monthly in advance as per schedule 1. The Core Service activities consist of:
– Daily
- All systems covered under the agreement will be monitored by NetApp OnCommand suite of tools with alerts directed to a Citrus support email address.
- Disk-based backup verification checks
– Weekly
- Work to the Requested change control (as per Schedule 1)
– Scheduled Maintenance.
- One Data ONTAP upgrade per year per cluster
– Monthly service management reporting & governance meeting as required.
– General Services based on a predefined number of pre-purchased hours which can be used for:
- Addressing issues logged through the Citrus Online Customer Portal
- Additional planned service (config changes etc.)
- Fixes for issues not part of the replication services, NetApp support case management and coordination.
– Extended hours support
Comprehensive Support Services consists of:
The Service provided in “Value Add” and “Enhanced” services in addition to the Service activities defined below that are predictable, repeatable and are executed on a defined frequency, e.g. daily, weekly & monthly. Comprehensive Service activities are provided to a company on a fixed price basis and invoiced monthly in advance as per schedule 1.
The Comprehensive Service activities consist of:
- Storage Administration tasks
- Storage based change requests
- NetApp mandated system OS & F/W updates
- Monthly service management reporting & governance meeting.
- Service Credits for Variable Service tasks and activities.
- NetApp support case management and co-ordination.
- 24/7 support
Unlock Enhanced Data Management with NetApp Storage Solutions in New Zealand!
Pre-Sales
Post Sales Services
Implementation Services
Education and Training
Professional Services
IT Managed Services
Hosted Services – Local NZ Government approved Data centre, Azure and AWS
Take your business to the next level with Citrus Consulting’s expert IT Managed Services and Cloud Services in New Zealand, powered by cutting-edge NetApp Storage Solutions. Contact us now to discover how our IT managed services and cloud services can optimize your business operations with NetApp Storage in New Zealand, and ensure your success in the digital world.Workshops and Audits
Citrus Consulting offers a number of workshops and audits to help define your current IT landscape, identify gaps and potential risks, and determine the most appropriate strategy moving forward, based on business goals and data analytics.
To see a full outline of each workshop, please click on the links below:
– Information Systems Discovery and Analysis Workshop
– Information systems Architecture Strategy & Design
– Data Management and Protection Services Workshop
– Data Compliance Service Workshop
Data Comes In All Shapes And Sizes, And So Do We.
Citrus Consulting will work with an organisation’s team to ascertain their current challenges and their desired outcomes, ensuring we create a road map with the solution that has the agility the customer requires. Each solution is priced up based on the initial solution being supplied, however, the pricing structure will also factor in growth should this be required at a later stage.
Have a chat with us and see how we can help you with your managed services.